1. How do I place my order?
Choose the products —— Add to cart——Pay for the order——Receive the order.
2. Can I order by phone?
Yes, you can place an order directly by our website on your smart phone.
3. How do I choose the size?
You can check "Size Guides" on the product page for easy reference.
4. Can I cancel/change the order I just paid?
It is only possible to change your order status before if the order is processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Service (within the hour) with your change/cancellation request details included.
1. How do I check on the status of my orders?
You may view the status of your order at any time simply by logging into your Sports Outlet account and clicking on "My Orders" to check on the current status of your respective order.
1）Waiting for payment: You have not yet paid for an order.
2）Paid: Your payment has been submitted and we are reviewing it.
3）Processing: This usually take 1-3 business days and includes: receiving and allocating stock to your order, quality control for your products and packing.
4）Dispatched: Your whole order has left our warehouse and has been collected by the shipping company.
5）Shipped out: The order has left our warehouse and is being shipped to the address you provided.
6）Cancelled: Your unpaid order is cancelled. You are welcome to reorder at any time.
7）Refunded: Your order has been refunded on our side. Please allow time for the transaction to appear on your account.
1. What kinds of payment are accepted?
We accept the following forms of secure and easy payment:
Credit Card or Debit Card directly: including Visa, MasterCard, Discover, or American Express, etc.
For more details about payment please check here.
1. Do you ship the item to my country and what the shipping rates are?
We ship worldwide.
2. How long will I receive items after I place an order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.) You can click here for more details.
3. Does the product price include shipping cost?
The product price does not include shipping cost. The online system will generate a shipping quote for your order.
4. How do I change the shipping method?
Once you have placed an order, the shipping method is not supposed to be changed anymore. However, you can contact our Customer Service as soon as possible, if the order is still in early processing stage, you may able to change the shipping method by making up the price difference, etc.
5. How do I know if my items have been shipped or not?
When items are shipped out, we will send notification to your registered email address. The tracking number might not be available until a few days after dispatch, we will update the tracking information once it is available.
6. How to track my purchase?
Once you get the tracking number, you may check the item delivery status online by accessing the website of the related delivery company.
7. Why is my tracking number invalid?
The tracking information normally appears after 2-3 working days. If a tracking number is not searchable after this period of time, there are several possible causes:
The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the the tracking code history.
We suggest you can contact our Customer Service in those situations and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information.
1. How can I return my purchase to Our Store?
Before returning items to us, please read and follow the instructions below. If you make sure that you understand our return policy and ensure that all criteria are met, the first thing you need to start is to contact After-sale Services and please also provide us the following information:
Original order number
Reason for exchange
Photographs clearly showing the problem with the item
Requested replacement item's name, number and color
Your shipping address and phone number
Please note that we are not able to process any items which are returned without our prior agreement. Once we agree to take back your purchases, please make sure you write a note in English with your order number so that we are able to find the order details.
The return process has to be initiated within 30 days of the receipt of your items. We only accept products in their original condition.
2. Can I exchange or return an item?
Yes, please read Return & Exchange policy.
Should you find any item to be materially defective, the item must be returned in the same condition as it was sent within 30 days after receiving the clothing/shoes unwashed, unused, unworn and with the original tags affixed. Although we check all merchandise for defects and damage prior to shipment, it is the buyer's responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to client negligence or items without their tags will not be accepted for refund.
We will exchange your product if the purchased product does not match your original order. For instance, it is not the color you have ordered (perceived color differences due to your computer monitor display will not be exchanged), or the item you received does not match the style you have ordered.
Merchandise must be returned within 30 days of receipt;
Merchandise must be unworn and unwashed;
Merchandise must have all tags, original packaging, accessories and embellishments fully intact;